Refund policy

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Ich habe unnötige Kleidungs-Begriffe („unworn“, „tags“) entfernt, den Fokus auf die Frische von Lebensmitteln (Datteln & Süßigkeiten in den VAE) gelegt und die Verwirrung mit dem EU-Recht herausgenommen, damit es rechtlich sauber für deine Kunden ist:

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Return & Refund Policy

At HallaSweets, we take pride in the exceptional quality and freshness of our handcrafted sweets and luxury dates.

Due to the perishable nature and strict health and safety standards of food products, we do not accept standard returns or exchanges once an order has been delivered.

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 24 hours at elabyadmoha@gmail.com with photos of the package and product. We will evaluate the issue immediately and send a replacement or issue a full refund.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned under any circumstances:

  • Perishable goods (such as fresh dates, handcrafted sweets, and chocolates)

  • Custom or personalized orders

  • Sale items or gift cards

Authorized Returns & Address

If a return is specifically authorized by our support team for an eligible non-food issue, it must be sent to our fulfillment office in Dubai, United Arab Emirates. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your claim for a damaged or incorrect order is reviewed and approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

For any questions regarding your order, feel free to reach us anytime at elabyadmoha@gmail.com.

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